Shipping, Returns, Missing Package Policy
Shipping, Returns & Delivery Policy
The Butter By Boss Experience
At Butter By Boss, every order is handcrafted, carefully packaged, and prepared with intention. We are committed to delivering your products with the same level of excellence used to create them.
Processing Time
Please allow 1–4 business days for order processing.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Business Hours:
Monday–Friday
9:00 AM – 6:00 PM EST
Shipping
We proudly ship through trusted carriers including USPS, UPS, and FedEx.
Shipping rates are automatically calculated at checkout based on order weight, destination, and selected shipping method.
At this time, we do not ship to P.O. Boxes.
Warm Weather Notice
Because our whipped shea butter is crafted with natural ingredients, it may soften or melt during warmer months.
If your product arrives softened:
• Place in freezer for 20–30 minutes
• Allow product to rest at room temperature for several hours
Product quality remains uncompromised.
Returns & Exchanges
Due to the handcrafted nature of our products, all sales are final.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and our team will gladly assist.
Contact:
info@butterbyboss.com
Lost or Stolen Packages
Once your order has been marked delivered by the shipping carrier, Butter By Boss is not responsible for lost or stolen packages.
We recommend shipping to a secure location.
Shipping Damage
If your package arrives damaged, please contact us within 48 hours with:
• Order number
• Photos of packaging
• Photos of damaged items
We’re committed to making it right.
Designer-Inspired Fragrances
Butter By Boss fragrances are independently created and inspired by luxury scent profiles. We are not affiliated with any designer brands or manufacturers.