Shipping, Returns, Missing Package Policy

DISCLAIMER 

Disclaimer : All Designer Fragrances are registered TRADEMARKS and are Exclusive property of the original manufacturer. Our Whipped Shea Butter /Perfumed Body Oils listed in this website are inspired by the designer perfumes, which are the trademarks of their respective owners. We do not have any associations with them nor we are claiming that the Products are designed by them. Our interpretation of these fragrances was created through chemical analysis and reproduction, and the purpose of this description is to give the customer an idea of scent character, not to mislead or confuse the customer. It is not intended to infringe on the manufacturers/designer’s name and valuable trademark. We do not represent our products to be original nor do we represent that they are exact copies; therefore they do not violate any copyright laws. Any references to brand names are made strictly for comparison. Also, let it be known, that this website has no affiliation to, and is not associated or sponsored by any of these trademark owners. We simply ask the consumer to compare the price, style, and quality of the designer brand products to Butter By Boss products. These are Whipped Shea Butter/perfume oils NOT original perfumes, colognes or scented products.

We are in compliance with the Federal Trade Commission's Statement of Policy Regarding Comparative Advertising.

SHIPPING & RETURNS

Butter By Boss uses the USPS, FEDEX and UPS services for all shipping orders as it affords faster delivery service to enhance your overall shopping experience.

Shipping Rates are based per order depending on the total weight.
***For Domestic (Continental United States) ONLY***

International Rates apply according to country

 

***Our Shea Butter Based products will melt in temperatures over 80 degrees fahrenheit.  When ordering during summer months, Butter By Boss will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in freezer for approximately 20-30 mins and then let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again, but it will lose it's fluffiness (not an issue).***

 

Order Processing Time

 

Please allow 1-4 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts the next business day. If your order is ordered Thursday- Sunday, it will start processing Monday and will be shipped by Thursday. Please make sure your shipping address is CORRECT. Once shipped we are no longer responsible if you didn't update your email before shipping.

 

 

We do NOT ship to P.O Boxes.

Business Days & Hours
Hours of Operation
Mon - Fri - 9:00 am - 6:00 pm (EST)

**Closed All Federal Holidays**

Return Policy
Due to the hand-crafted nature of our products; All Sales Are Final! We are committed to our customer's satisfaction with all products. The safety of our customers is our top priority. Please email customer service info@butterbyboss.com  or call 301-615-0884. 

 

Shipping Damages

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.  Please contact your mail carrier. 

How to Start Your Search

1. Check the Current Status

Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status.

Track Your Package

2. Complete a Help Request Form

We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form.

We'll forward your request to your local Post Office™ facility to help locate any missing items.

 Start Your Form 

3. Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information:

  • Sender mailing address
  • Recipient mailing address
  • Size and type of container or envelope you used
  • Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship® label receipt
  • Description of the contents such as what it is and the brand, model, color, or size, if applicable
  • Pictures that could help us recognize your item

 Start Your Missing Mail

 **Please keep all reference number and Documentation!! 

Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.